Teleco Giant, Tigo Ghana, has announced the installation of a world-class IVR, (Interactive Voice Response) that will give both its pre-paid and post-paid customers the opportunity to access all its product through a unified short code, 555.
It is aim at enhancing customer experience and reducing the inconvenience of customers having to memorise various short codes for different products and services.
Customers now have the option of calling 555 and following the voice prompt or dialing *555# and following the instructions on their mobile screen which will guide them in having access to the various products and services Tigo has to offer including data and voice bundles, Tigo cash, Call centre and so on.
Speaking on the new innovation, the Chief Executive Officer of Tigo Ghana, Roshi Motman, said;
“The challenge in the past has been for customers to remember the various short codes for different products and services. In enhancing customer and user experience, it is essential that we look at simplicity and convenience and through this unified short code, customers will have access to a one-stop-shop for our range of products and services”.
Customers can listen to the voice prompt in English, Twi or Ga 🙂
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