Dear EcoBank,I hate you.
EcoBank I hate you because when your internet banking system was malfunctioning, you did not take it offline. I hate you because even though I got an error page and instructions to “reinitiate transaction” every time your useless online platform wouldn’t put a payment through, you debited my account anyway.
I hate you because you did not send me text notifications of the debits until several hours later. I hate you because even though I have called repeatedly to have the duplicated transactions reversed, you have done nothing about them. The worst part? The payees were also EcoBank account holders. It was entirely within your power to not take over a week to sort the issue out.I hate you because when ADB wrongly debited my account for a failed ATM withdrawal, you took over a month to investigate my complaint, then informed me there was nothing you could do for us since ADB claimed to have dispensed the cash. 500 whole cedis. When I asked for a letter explaining the investigation and the outcome, you never provided one, in spite of the fact that I kept calling and calling. You think I’m going to give up, don’t you? Think again.
I hate you, EcoBank because whenever I call Customer Service, I am given some nonsense line about how you “are working on” my problems. Sorry, I meant “challenges”. You know, those things you always apologise to me for having, as if they are in any way my fault. But you “are working on” them with no progress to report? You are not working on them. You are just playing the waiting game with a woman who simultaneously has inifinite and non-existent patience for nonsense. Good Luck.
I hate you, EcoBank. You are not a bank, you are a drain. For 110 cedis a month per account (and the business I work for has several accounts with you – something which will likely soon change), I expect to be treated better.
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