PART ONE: Vodafone must submit COMPREHENSIVE report
The National Communications Authority (NCA) says Vodafone Ghana would face sanction if it failed to submit a comprehensive report on the cause of the disruption of its service across the country to it.
The regulator however did not specify the time frame for which Vodafone must submit the report.
Subscribers of Vodafone were outraged after the mobile service provider cut them off from Monday night through to Tuesday afternoon.
It is unclear what caused the glitch.
However Vodafone apologized to subscribers on Wednesday.
But the NCA, in a press statement said the report from the mobile operator must contain into detail the causes of the glitch, services affected, number of consumers affected and plans to avert further occurrences.
NCA said it would engage with Vodafone to review the report it submits and ensure that Vodafone takes steps to implement solutions to prevent such an incidence from recurring.
Some consumer groups have already begun demanding compensation for Vodafone subscribers.
According to the Executive Director of the Consumer Protection Agency, Kofi Capito, Vodafone must compensate all subscribers across the country for the glitch.
“In terms of compensation it should not be left to Vodafone alone to determine the package. They should call some agencies like mine to negotiate the deal on behalf of consumers.”
Kofi Capito demands that Vodafone subscribers must be given at least 20 Ghana cedis for the hitch.
Meanwhile some internet and mobile service providers are calling for an immediate implementation of measures to force telecom operators to provide uninterrupted services to subscribers.
PART TWO: NCA Punishes Vodafone
The National Communications Authority (NCA) has banned Vodafone from adding on new subscribers, either through sales and activation of new SIMs or by porting as punishment for Tuesday’s total blackout and previous network challenges.
Vodafone has also been banned from introducing new services, promotions, offers, and all marketing communications.
The only sales the network may make is in respect to its Recharge or Top-Up Vouchers for existing consumers.
According to the NCA the directive will be in force until the end of next month following which date, the authority will conduct tests to satisfy itself that the network’s Quality of Service to consumers has improved.
Vodafone subscribers prior to Tuesday’s blackout have also faced other challenges this year including difficulty in loading top up cards and shortage of the cards.
The NCA says the mobile giant must immediately investigate thoroughly and rectify fully all issues on their core network involving their Recharge Platform and the Home Location Register.
In the interim Vodafone is also required to submit its Consumer Compensation Plan to the Authority for approval.
The compensation is for Fixed Line and Mobile Service subscribers who suffered inconveniences following Tuesday’s outage.
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